Monday was my first day over there. I was take over an existing hourly person's desk as it would be the best location for me to set up the anti static mats. Even though he was told 3 days prior, he made no effort to move any of his stuff. So come Monday, I had to relocate his items. He wasn't too happy about that but was glad I at least did it neatly.
Day started out well, a bit slow, only a few customers coming in. Then I was handed a fax from a father wanting to order a custom speced out laptop. "Here, spec this laptop out thru our site, create the order and then fax it back to the guy". Before I can even inquire how to go about that, the person walks off. Ooo fun! I figured it out eventually but the lack of training is irksome.
The same sort of thing happens with RMA (returning stuff to vendors). I will get handed an item and told to RMA it. I then have to figure out which vendor we got the item from, what our account number is with them, what the order number was that the item was purchased under, and what that vendor's RMA rules are. While answering the phone or helping walk-in customers. I just hope I'm doing it right... lol
The rest of the week was more of the same. About mid week they changed my hours, start half an hour later and stay half an hour later. No problem, I like to sleep in!
Friday rolled around and the managers were getting into a bit of a fight. My "old" boss was insisting I return to the shop. New one was insisting I remain in the store. It's was actually kind of amusing and a nice ego boost to see them argue.
"No, we need her back in the shop. We're down one person on Friday's"
"You have other techs! We need her here!!"
"You get her the rest of the week"
"We're paying her salary now, we get to keep her"
In the end I did return to the shop but with the stipulation that if the store got super busy, I would go back and help out. I had a blast back in the shop! It was nice to be back with the guys, cracking jokes and throwing vinyl tools at each other.
Oh and the retard tech there screwed up, again. This time it rather got on my nerves. Customer had been in earlier with what was very clearly a hardware video problem on his laptop. Rtard was trying to convince him it was a driver problem and sent him away. Of course he returned after reinstalling his system and still having the same problem. After listening to rtard still trying to say it was a driver problem, I stepped in. Proved it was in fact video. Rtard then tried to tell the kid his computer wasn't under warranty anymore.... without even looking it up! It was, until 2010. sigh. I even looked up the original system specs and noted that it did not have integrated video card, so rtard would need to order a new video card, not system board. What does he do? Orders motherboard. Of course that doesn't fix the problem. So he orders another motherboard. Surprise, still doesn't fix it. Orders new LCD screen kit. Oh wow, still doesn't work. Orders processor. wtf?! Then he decides to order video card. At that point the company rejects his parts request due to ordering too many parts for the same issue. More or less telling him "you're an idiot! no more parts for you!" So another tech had to order the part and omg! look! it now works!
I'm rather irked by it because I very clearly stated verbally and in the work ticket what exactly was wrong and what should be ordered. To which he ignored. *glare* So yea, he's officially on my don't trust and don't respect list.
